At goonhandmade, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.
1. Eligibility for Refunds
- Handmade Products:Handmade, Custom-made or personalized products are non-refundable unless they are damaged upon arrival.
2. Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email Address] or [Your Phone Number] within 14 days of receiving your product or service. Provide your order number and a brief explanation of why you are requesting a refund.
- Return the Product: If your refund request is approved for a physical product, you will be instructed to return the product to us. The product must be returned in its original condition, including all packaging, accessories, and documentation. You are responsible for the return shipping costs.
- Inspection and Approval: Once we receive the returned product, we will inspect it to ensure it meets our refund eligibility criteria. If approved, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear on your statement.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Products that have been used, altered, or damaged by the customer
- Products that are returned more than 14 days after delivery
6. Damaged Products
If you receive a damaged product, please contact us immediately at magickuikui@gmail.com or +8618237854342. We will arrange for a replacement or a full refund, including return shipping costs.
7. Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged unless they are defective or damaged upon arrival.
8. Contact Us** If you have any questions or concerns about our Refund Policy, please contact us at：
Contact us:
Email:magickuikui@gmail.com
WhatsApp:18237854346
Tel:+ 18237854346